Terms and Conditions & Privacy Policy

1. Introduction and General Terms

Henstone Distillery Limited is committed to protecting your personal information when you are using Henstone Distillery Limited services. We want our services to be a safe and enjoyable environment for our customers. This Privacy Policy relates to our use of any personal information you provide to us through Henstone Distillery Limited’s website(s).

In order to provide you with the full range of services, we are sometimes required to collect information about you.

This Privacy Policy explains the following:

• what information Henstone Distillery Limited may collect about you;
• how Henstone Distillery Limited will use information we collect about you;
• whether Henstone Distillery Limited will disclose your details to anyone else;
• your choices regarding the personal information you have provided to us;
• the use of cookies on Henstone Distillery Limited website(s) and how you can reject these cookies.

As set out above, Henstone Distillery Limited is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998, and EEA GDPR 2018 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website contains hyperlinks to website(s) owned and operated by third parties. These third-party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

For marketing purposes, we currently use the following third-party companies:

• MailChimp
• Facebook
• Twitter
• Instagram
• Google
• Google Analytics

2. What information will Henstone Distillery Limited collect about me?

We may ask for personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number. Different web pages may ask for different personal information.
By entering your details in the fields requested, you enable Henstone Distillery Limited to provide you with the services you select.
Henstone Distillery Limited also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the analysis log files are purged 24 months from your last visit to our website.

3. How will Henstone Distillery Limited use the information they collect about me?

Henstone Distillery Limited will use your personal information for several purposes including the following:

• For providing services to you in the way of sending goods to your address.
• IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
• to analyse and improve the services offered by Henstone Distillery Limited, e.g. to provide you with the most user-friendly navigation experience.

Where Henstone Distillery Limited proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

4. When will Henstone Distillery Limited contact me?

Henstone Distillery Limited may contact you:

• in relation to the order you have placed on the website to ensure that Henstone Distillery Limited can deliver the goods and/or services to you;
• where you have opted to receive further correspondence.

5. Will I be contacted for marketing purposes?

Henstone Distillery Limited won’t contact you for marketing purposes or promote new services to you unless you specifically agree to be contacted for these purposes. Whilst we only store analysis data for 24 months from your last visit to our website, if you have consented to receive further correspondence, we will keep your contact details for up to five years. If at any point you wish to stop receiving marketing information from us, there are several things you can do:

• you can contact any member of the team at Henstone Distillery Limited – details are below;
• you can click ‘unsubscribe’ to any marketing information which we send to you

6. Will Henstone Distillery Limited share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

7. Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any Henstone Distillery Limited website. The date of the most recent revisions will appear on this page.

8. Contacting Henstone Distillery Limited about this Privacy Policy

If you have any questions or comments about this Privacy Policy, please contact us in writing at:

Henstone Distillery Limited,
Stone House,
SY10 9ES

Alternatively, you can reach us by e-mail at info@henstonedistillery.com or give us a call on 01691 676457.

9. Returns, refund and cancellations policies

If you are unhappy with products purchased which are not faulty, we will happily refund your money, or exchange the products if you inform us within 7 days after the day following the delivery of the goods. In this event, the products must be returned to us in original condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. (Unfortunately we cannot pay for, or refund, the delivery charge of unwanted products.)
However, if any products that we send to you are faulty or damaged we will replace them or reimburse you for the expense, including the cost of delivery, if you prefer. If products are faulty or damaged, we require that you tell us within a reasonable time of receipt of the products. All refunds and reimbursements will be paid within 30 days of you notifying us of your wish to return the products. Any product returned must be adequately packed to avoid any possible damage.

10. Age Restriction

Please note that in the United Kingdom, it is an offence for:

1. Persons under 18 years old to purchase or attempt to purchase alcohol.
2. Anyone to purchase or attempt to purchase alcohol on behalf of someone who is under 18 years of age.

By placing an order, you confirm that you are at least 18 years of age and the minimum legal age required for purchasing alcohol in your country of residence.

11. Delivery

The person receiving the order must be the named person given at the time of order and they must be at least 18 years of age. We reserve the right to request suitable ID on delivery if there is any doubt over the age of the recipient. If ID is requested and cannot be produced, the order will not be supplied, and the purchaser will need to arrange an alternative delivery date with the courier.
Acceptable forms of ID for this process are either a passport, photographic drivers’ licence or any PASS accredited scheme, for example the Validate UK card.
In accordance with our licence terms we can only deliver to a valid home or business address, given at the time of the order. Delivery will be refused if the recipients appears to be under the influence of either drugs or alcohol.

12. Version

This version is dated 7 May 2020